Policy for Customer
The Company commits to service customers with safety of lives and properties and the environment, with adherence to honesty, fairness, caring, responsibilities and provide quality of service on the basis of professional ethics, international standards and legal concerned. The Company recognizes the importance on the rights of customers and colleagues around the working place to create a mutual understanding of the operations and reliability in the service of the Company.
Guidelines
- The Company provides efficient servicing, being a consultant, advising and selecting the standardized and up-to-date equipment and method of services for the customers to meet the highest standards of operations and accuracy.
- Business Operations comply with the international standard procedures includes the laws and regulations of related public entities, for example the Department of Energy Business, Office of Atoms for Peace or Thailand Institute of Nuclear Technology.
- Employ knowledgeable and specialized personnel who have been certified to the international standards and other related regularly.
- Perform the task and report the outcomes according to the code of business conduct, moral and good virtue with precision, accuracy to meet the standards dictated and prohibit changing the results untruthfully.
- Provide modern, high quality tools and equipment which meet the international standards and the better development of tools as well.
- The programs used must be licensed from the producers. Programs must be updated and verified while the tools and equipment re-calibrated when the period is due by the producers and certified organizations for better accuracy of the inspections and results.
- Deliver the results accurately, precisely, completely and within the given time.
- Provide safety equipment and system according to the rules and regulations for the employees, customers and the communities in order to prevent accidents from operating which may affect the lives, properties, environment and the reputation of the customers
- Provide knowledges, safety trainings and emergency drills to customers in order for mutual understanding of the safety precautions and confident in the services of the Company.
- Adhere to service with honesty, responsibility, pricing and invoicing are reasonably and fairness.
- Adhere to the attention and responsibility to customers, in terms of quality of services, safety in services and after services.
- Focus on the confidentiality of information and documents, including the inspection and testing results of the customer shall not be published for the benefit of oneself or other relevant.
- Strive for customers' satisfaction and confidence to obtain quality services under the safety and proper technology, as well as raising the standards to a higher level. The Company has a Customer satisfaction survey and needs, including being aware of problems and complaints from customers regularly.